• Have you entered your login name correctly?
  For Office 365 login, this should be your College email address (systems other than Office 365 may require just loginname, i.e. just the bit before the @ symbol).
  
  
• Is CAPS lock on?
  Your password is case sensitive.
  
  
• Does your account say it’s LOCKED?
  This happens when you enter your password incorrectly too many times, or if you have recently changed your password but have not updated in your EduROAM WiFI setting on your mobile device (it will keep trying to log in with your old password until you update your EduROAM setting).
  
  Please contact the IT Helpdesk who can unlock your account for you, and can also assist if you are unsure how  to update your password for EduROAM WiFi on your mobile device.
  
  
• Are you trying to login to the VPN?
  Access to the VPN has changed.  You must select the Single Sign-On option on the web access, or ensure that you have an up-to-date version of the VPN client and are have created a VPN connection with the "Enable Sign Sign On (SSO) for VPN Tunnel" option ticked.  You then login with your email address and password.

 If you still can't log in

• If you are a student, try resetting your password now
  
  Click here to reset a forgotten password now.
  
  NB: You can only reset a forgotten password if you have previously set your security questions.  We recommend that you set your security questions as soon as you can, so that you can reset a forgotten password yourself without assistance later.
• If you didn't set your security questions, or aren't a student
  Contact the IT Helpdesk for your campus using the contact information on this page. 

• I can't see a Shared Calendar I should have access to, or see a calendar someone else in CCG has shared with me
  
  If you can't see a Shared Calendar), click here to follow Microsoft's guide on how to open and add a missing shared calendar.
  If another user shared the calendar with you and it is no longer visible, ask them to try re-sharing it with you.
  
  
• I (or attendees I invited) have a duplicate calendar appointment or Teams meeting
  
  This can happen when the original meeting invite was sent to/from Worthing College and another CCG College before 26^th July 2021 and is subsequently updated by the organiser, including re-occurring meetings.
  
  Q: How do I resolve this?
  
  A: If you are the calendar appointment or Teams meeting organiser, we recommend that you append ‘UPDATE #1’, ‘UPDATE #2’ or similar to the subject line, to ensure attendees can easily identify and delete an original out-of-date meeting and keep the updated meeting.  
  
  A: If you are the attendee and it is not clear which is the correct meeting, please clarify with the meeting organiser before deleting either of the duplicate meetings from your calendar. 
  
  You will be able to identify the updated meeting if the organiser updated the subject line when sending a meeting update (e.g. 'Project Meeting UPDATE #1').   If not, you may still be able to identify the outdated meeting as you will not have accepted the new meeting invite, and additionally the older meeting may show the organiser’s name as name@campus.ac.uk on on the appointment, where the new invite will show it as 'firstname lastname''.
  
  Q: Will my Teams Meeting link still work if the organiser does not send an update?
  
  A: Yes, when the organiser is a non-Worthing College user in CCG and has invited Worthing College users as attendees.
  
  A:  Unconfirmed, when the organiser is a Worthing College user and attendees are non-Worthing users in CCG.  It should work but please be prepared for if it does not.  For an important meeting, we recommend that the organiser send an updated meeting invite (with a subject line note appended as above).
  

Staff and students can find self-help, training videos, and step-by-step 'how to' guides in the following places:

• Help & training in the Teams app
  Click '( ? ) Help' in the bottom left corner of the Teams app, and then select Topics, Training or What's New
  
  
• Download the Teams Guide for Education (PDF)
  We recommend that you at least download this guide, as it will to give you a simple and easy to understand overview of the Teams app, sections within the app, and key features. 
  Download here: https://aka.ms/TeamsEDUQuickGuide 
  
  
• Microsoft Teams Help & Learning Support Portal
  You can find more help & learning from Microsoft Support here: Microsoft Teams help & learning
  

Additional information for curriculum staff only:

You can find additional resources specifically tailored to educators using Microsoft Teams here:

• Contact CCG Professional Development team (information on CCG training sessions, best practices, and further Teams guidance)
  
  
• The Microsoft Educator Center
  
  
• The Microsoft Innovative Educator programs (Microsoft provided training & certification)

Below is a list of all helpful functions you can use on College telephones on the Chichester, Brinsbury and Haywards Heath sites:
(in all these examples xxxx means the extension number you enter):

Transfer a Call
Press the RECALL button, then xxxx and hang up.
(Digital Phones) Press the INQUIRY button, then xxxx and press the TRANSFER button.

Inquiry
Press the RECALL button, then xxxx and press 2 to return to a call.
(Digital Phones) Press the INQUIRY button then xxxx and press INQUIRY to return to a call.

Divert Phone (Follow Me)
Press * 2 * xxxx #

Remove Divert
Press # 2 #

Remove Divert from Answer Point
Press # 2 * xxxx #

Enable Internal Call Back Feature
Press 6

Disable Internal Call Back Feature
Press # 6 #

Pick Up a Ringing Extension (group member)
Press 8

Pick up a Ringing Extension (not group member)
Press xxxx 8

Exit Hunt Group
Press * 2 * xxxx #

Re-join Hunt Group
Press # 2 #

Last number Re-dial
Press the REDIAL button.

Last External Number Re-dial
Press * * *

Initiate Conference Call
While in a normal phone conversation, to invite another party (up to 8 parties): Press the RECALL button then xxxx, wait for an answer and press 3.

Program Speed Dial Numbers
Press * 51 * y * xxxx #
(where y is the digit on the keypad (0-9) where you wish to store a phone number and xxxx is any phone number, internal or external. External numbers require the access code 9)

To Use Speed Dial Numbers
Press * * y
(where y is a digit on the keypad (0-9) which has stored a number)

Whilst connected to the Eduroam network

• At Chichester, Brinsbury and Haywards Heath Campuses
  
  Visit this site: http://chiprintmob.chi.local:9163/setup

• At Crawley Campus
  Visit this site: http://cc-crwprintmob:9163/setup

• At Worthing Campus
  Visit this site: http://wc-worprintmob:9163/setup

NB: lease ensure you select the correct type of device and follow the instructions

We will be answering your frequently asked questions in this list.

A complete list Student FAQs for Chichester and Brinsbury students:
log in to CCG Online
click the LEARNING RESOURCES button 
and choose OPEN ACCESS CENTRE FAQs.

Use the EDUROAM network.

Chichester and Brinsbury Identity:
username@stu.chichester.ac.uk
Haywards Heath Identity:
username@stu.haywardsheath.ac.uk
Crawley Identity:
username@stu.crawley.ac.uk
Worthing Identity:
username@stu.worthing.ac.uk

Password:
Your usual password

On some versions of ANDROID you may need to add...
EAP method: PEAP
Phase-2 authentication: MSCHAPv2
Certificate: Do no certificate or validate.
Anonymous Identity: Leave blank.

Your email identity:
Chichester and Brinsbury: username@stu.chichester.ac.uk
Haywards Heath: username@stu.haywardsheath.ac.uk
Crawley:  username@stu.crawley.ac.uk

Password:
Your usual password

Log in to CCG Online and click the EMAIL button or
type into any web browser email.chichester.ac.uk or email.haywardsheath.ac.uk or email.crawley.ac.uk

The ‘WAFFLE’ button (in the top-left of your email) will take you to Teams, online versions of Office software and your OneDrive cloud.

ONE DRIVE

The cloud is the best place to save your work:
Safer than a memory stick.
Mobile app for any device.
1000 gigabytes of space.

NEVER SAVE ONLY TO A MEMORY STICK

They are easily lost or damaged and they are sensitive to dust, moisture and temperature.
Always save your work to somewhere safe as well.

See also 'Printing from mobile devices on campus' above.

Chichester, Brinsbury and Worthing students:
Send your prints to: 'FOLLOW ME PRINTING'
Log in to any printer to release prints.

PRINT COSTS
A4 Black and White 1p
A4 Colour 6p
A3 Black and White 2p
A3 Colour 12p
Scanning is Free.
All students begin with £1 print credit.

PRINT CREDIT MACHINE
Print Credit can be topped up at the machine in the Open Access Centre in E Block.
Log in with your usual username and password.
Insert 10p, 20p, 50p, £1 or £2 coins. 
The print credit machine does not give change and does not take cards.

DIGITAL PAYMENT
You can make a digital payment from a bank card.
Click on the green print credit icon on your desktop to make a payment or visit the Papercut website: https://papercut.chichester.ac.uk

---

Haywards Heath students:
Send your prints to: 'FOLLOW ME PRINTING'
Log in to any printer to release prints.

PRINT COSTS
A4 Black and White 1p
A4 Colour 6p
A3 Black and White 2p
A3 Colour 12p
Scanning is Free.
All students get £1 print credit every year.

DIGITAL PAYMENT
You can make a digital payment from a bank card.
Click on the green print credit icon on your desktop to make a payment or visit the Papercut website.

MOBILE PRINTING
To print from a mobile device:
You must be joined to our EDUROAM Wi-Fi.
Go to this address. http://chiprintmob.chi.local:9163/setup 
Follow the instructions and when prompted enter your college username and password.
Print any file or document from your device and collect from any copier.

---

Crawley students:
Send your prints to: 'FOLLOW ME PRINTING'
Log in to any printer to release prints.

PRINT COSTS
A4 Black and White 1p
A4 Colour 6p
A3 Black and White 2p
A3 Colour 12p
Scanning is Free.
All students begin with £3.50 print credit.

PRINT CREDIT
Print Credit can be topped up in the IT Office PR2 (cash payments only) or the Finance Office (card and cash payments).


PRINTING TIPS

Check the Printer Properties are set to Colour or Black and White before you press the print button.
If only part of your document is in Colour, you can choose to print some pages in Colour and some in Black and White.
Check for blank pages at the end of your document; you will be charged for all the pages you print.

Chichester College Group offers you a free download of the complete Microsoft Office 365 software: WORD, POWER POINT, PUBLISHER, OUTLOOK, EXCEL, ACCESS, ONE NOTE, etc.

Log in to your College online email, Teams or OneDrive,
click the ‘WAFFLE’ button (top-left) and choose OFFICE 365 
then click the INSTALL OFFICE button.

ALTERNATIVE DOWNLOAD METHOD

Go to http://proplus.chichester.ac.uk
or http://proplus.haywardsheath.ac.uk
or http://proplus.crawley.ac.uk
or http://proplus.worthing.ac.uk
Log in using your student email address and your usual password then click INSTALL.

MOBILE DEVICE DOWNLOAD

Open the App Store on your device 
and search for Office Mobile (published by Microsoft).

For more information go to 
http://products.office.com/en-us/mobile/office

Notes: Install OFFICE 365 on up to five devices. The software will remain licensed while you remain enrolled as a student. To remain licensed you must connect your device to the internet at least once every 30 days. The software is solely for your own use as a Chichester College student for your academic work. The license is not transferable and it must not be shared with anyone.